At Prestige, we are committed to customer satisfaction and the quality of our products. This policy outlines the conditions under which refunds may be requested and processed.

1. Refund Eligibility
Refund requests must be made within 3 days of receiving the order.

Products must be unopened, unused, and in original condition to be eligible.

Refunds will not be granted for items that are opened, used, or damaged due to improper storage or handling after delivery.

2. Process
To request a refund, please contact us by email or phone, providing your order number and a photo of the product (if applicable). We will review your request and respond within 2–3 business days.

3. Refund Method
Approved refunds will be issued to the original payment method within 7 business days.

Shipping fees or administrative costs may be deducted in some cases.

Refunds do not apply to items purchased during clearance sales or special promotions, unless there is a defect or mistake on our part.

4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, we will cover all return shipping costs and offer either a replacement or a full refund at no extra charge.

5. Contact and Support
For refund requests or related inquiries, please contact us at:
📧 info@prestigejo.com
📞 [96297775502]