At Prestige, we are committed to providing the best shopping experience for our customers. This policy outlines the terms and procedures for order cancellations before shipment or delivery.

1. Order Cancellation
Orders can be canceled without any additional fees before they are shipped or delivered.

To cancel an order, the customer must contact us via email or phone within 24 hours of order confirmation.

2. Cancellation Process
Upon receiving a cancellation request, we will review the order status. If the order has already been shipped, cancellation will not be possible, and the customer will need to follow the refund policy.

If cancellation is successful before shipment, the full amount will be refunded to the original payment method.

3. Discounted Products or Special Offers
Orders related to discounted products or special offers cannot be canceled once the purchase is confirmed.

4. Cancellation Due to Website Error
If an order is canceled due to an error on the website, stock issues, or pricing mistakes, the customer will receive a full refund without any deductions or fees.

5. Contact and Support
To cancel any order or inquire about our cancellation policy, please contact us at:
📧 info@prestigejo.com
📞 [+962797775502]