At Prestige, we are committed to delivering your orders accurately and on time. This policy outlines the shipping and delivery process, timelines, and terms.

1. Delivery Time
Orders are processed and shipped within 1–2 business days from order confirmation and payment.

Delivery times vary depending on the delivery location, usually taking between 2 to 5 business days within the country.

2. Delivery Fees
Shipping fees are automatically calculated at checkout, based on the delivery address and area.

Free delivery may be available for orders over a certain value (as announced on the site).

3. Delivery Delays
We make every effort to ensure timely delivery; however, delays may occur due to unforeseen circumstances (such as weather conditions or shipping issues).

In case of a delay, the customer will be contacted with updates and an estimated delivery time.

4. Delivery Areas
We offer delivery service throughout [Jordan].

If a customer's address is outside the delivery area, we will contact them to find an alternative solution.

5. Proof of Delivery
A signature will be required from the customer or their representative upon delivery.

If delivery cannot be completed due to the recipient’s absence, re-delivery arrangements or pick-up from a designated point may be required.

6. Order Issues
If there are any issues with the received order (missing items, incorrect order, damage during shipping), please contact us within 24 hours of receiving your order to resolve the issue.

7. Contact and Support
For any delivery-related inquiries, please contact us at:
📧 info@prestigejo.com
📞 [+962797775502]